Refund policy

Returns, Refunds & Money-Back Guarantee

We want every customer to feel confident trying the Portable Washer. Please review the policy below regarding returns, refunds, replacements, and our money-back guarantee.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on the Portable Washer.

Conditions

To qualify for the guarantee:

Claims must be submitted within 30 days of delivery
The product must be used as intended and according to the provided instructions
One unit per customer is eligible for a refund under the guarantee
Refunds apply only to the product purchase price and do not include shipping fees

How to File a Claim

To request a refund or replacement, contact us at:

hello@lifesupplygoods.com

Please include:

Your order number
A short description of the issue or your experience
Photos or videos if the item is damaged or defective

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@lifesupplygoods.com.

We will evaluate the issue and provide a replacement or refund where applicable.

Returns

Unused items may be returned within 30 days of delivery, provided they are in their original condition and packaging.

Used items may not be eligible for return for hygiene and sanitary reasons unless covered under the money-back guarantee or confirmed defective.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

To qualify, the item must be unused and returned in its original condition and packaging.

This right may not apply to heavily used or damaged products due to hygiene and safety considerations.

Refunds

Once your return or claim is reviewed and approved, refunds will be processed to your original payment method within 10 business days.

Please note that banks or payment providers may require additional processing time.

Shipping costs are non-refundable unless required by law.

Additional Notes

We may request photos or videos to verify issues before approving a refund or replacement
In some cases, we may request the product be returned before issuing a refund
Excessive refund requests or suspected abuse of the policy may result in denial of future claims